Refund policy

Return & Refund Policy

Last Updated: June 19, 2026

Thank you for shopping with House of LIA LLC. We want you to love your purchase. If you are not completely satisfied, we are happy to help with eligible returns and exchanges under the guidelines below.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for return:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • Items must include original tags, packaging, and accessories (if applicable).
  • Proof of purchase is required

To start a return request, please contact us at houseoflia1@gmail.com with:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos if the item is damaged or defective

Returns sent without prior approval may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damanged after delivery
  • Final sale items
  • Gift cards
  • Items marked as non-returnable on the product page

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery so we can review the issue and provide a solution.

We may request photos or additional information to verify the issue.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

 Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your payment provider to process and complete the refund."

Original shipping charges are generally non-refundable unless the item was received damaged, defective, or incorrectly shipped.

refund processing timeframe (typically 5–10 business days)

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The return is due to an error by House of LIA LLC

We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.

Exchanges

If you would like to exchange an item, please contact us. Exchanges are subject to product availability.

Order Changes & Cancellations

Orders begin processing after purchase. If you need to cancel or modify your order, contact us as soon as possible.

We cannot guarantee changes or cancellations after processing has started.

Shipping Location

House of LIA LLC currently ships within the United States Only.

Legal Notice

This policy is governed by applicable laws of the State of Nevada and applicable United States consumer protection requirements. Nothing in this policy limits any rights you may have under applicable law.

House of LIA LLC reserves the right to refuse returns that do not meet the conditions listed in this policy.

Contact

House of LIA LLC

Las Vegas, Nevada, USA

Email: houseoflia1@gmail.com